The Service Design 2016 program was made up of two independent events. You can register for one or both.
On 21 March, Andy Polaine will be teaching a full-day workshop called “How to design a service in six hours”.
The workshop runs from 9am-5pm, and was be held at Stamford Plaza Melbourne.
The Service Design 2016 conference was a full day of excellent presentations from a range of speakers. It was held on 22 March, at the Sheraton Melbourne Hotel rom 9am-5pm.. The conference costs $400.
| Time | Presentation |
| 9:00 | Conference open |
| 9:10 | |
| 9:55 |
STREAT service design: Converting customers into advocates for social good |
| 10:40 | Morning tea |
| 11:10 | |
| 11:55 |
Designing for service: Co-designing with people affected by asbestos related disease |
| 12:40 | Lunch |
| 1:40 | 10-minute talks |
| 2:10 | |
| 2:55 | Afternoon tea |
| 3:30 |
Customer-focused industry regulator: It doesn’t have to be an oxymoron |
| 4:15 |