Jess McMullin's workshop was held on 22 November, from 9am - 5pm (with registration from 8:30)
Service Design (Canberra) 2016 was on 23 November, from 9am-5pm. The schedule of presentations was as follows:
Time |
Presentation |
---|---|
8:30 | Registration opens |
9:00 | Conference open |
9:00 | Jess McMullin. Service transformation |
10:05 | Mariesa Nicholas and Jackie McIver. Facing into the future: Redesigning the ReachOut youth service |
10:25 | Morning tea |
11:00 | Darren Menachemson. Disrupted government: 8 predictions about government services in 2026 |
11:50 | Irith Williams. Designers in the Land of Health: A map for the uninitiated |
12:15 | Diana Runkle. Designing for the inevitable |
12:35 | Lunch |
1:30 | 10-minute talks |
1:55 | Karina Smith and Sarah Stokes. Service frameworks and toolkits: Making design artefacts actionable |
2:45 | Tal Bloom. The 360 degree service journey |
3:05 | Afternoon tea |
3:30 | Briony Williamson and Renee Glass. Designing great services for suppliers |
3:55 | Simon Wong and Kate McCready. Four and Twenty Pi: A recipe for adapting service design to a government context |
4:20 | Derek Featherstone. Inclusive service design: The outcome and the process |
5:05 | Conference ends (we'll likely pop down to the hotel bar to continue chatting) |