Jess McMullin's workshop was held on 22 November, from 9am - 5pm (with registration from 8:30)
Service Design (Canberra) 2016 was on 23 November, from 9am-5pm. The schedule of presentations was as follows:
| Time |
Presentation |
|---|---|
| 8:30 | Registration opens |
| 9:00 | Conference open |
| 9:00 | Jess McMullin. Service transformation |
| 10:05 | Mariesa Nicholas and Jackie McIver. Facing into the future: Redesigning the ReachOut youth service |
| 10:25 | Morning tea |
| 11:00 | Darren Menachemson. Disrupted government: 8 predictions about government services in 2026 |
| 11:50 | Irith Williams. Designers in the Land of Health: A map for the uninitiated |
| 12:15 | Diana Runkle. Designing for the inevitable |
| 12:35 | Lunch |
| 1:30 | 10-minute talks |
| 1:55 | Karina Smith and Sarah Stokes. Service frameworks and toolkits: Making design artefacts actionable |
| 2:45 | Tal Bloom. The 360 degree service journey |
| 3:05 | Afternoon tea |
| 3:30 | Briony Williamson and Renee Glass. Designing great services for suppliers |
| 3:55 | Simon Wong and Kate McCready. Four and Twenty Pi: A recipe for adapting service design to a government context |
| 4:20 | Derek Featherstone. Inclusive service design: The outcome and the process |
| 5:05 | Conference ends (we'll likely pop down to the hotel bar to continue chatting) |