The no-asshole rule

In my usability and user research recruiting I’m worried that I’m getting too many nice people who are self-selecting to participate because they are giving and supportive people. To have a well-rounded picture, we need to talk to the jerks. How do I find the jerks?

Jay Rogers designs software for fun, and trudges through cooking, eating and appreciating beauty to make ends meet.

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sketchnotes for the presentation
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