The ‘one-way door’ to CX – committed executives
Executive commitment to improving customer experience is an essential ingredient for success, but is often the greatest challenge for CX teams. We’ll share how 15 minutes and an iPad can be the key to send Executives through a ‘one-way door’ to lock-in their support for CX once and for all.
Marie-Claire Grady is an experienced customer strategist and facilitator who challenges her clients to take a new perspective on business problems through Customer Experience. Marie-Claire has a unique ability to ‘bring customers into the room’ and is passionate about building Customer Focused businesses through her consulting firm, 3rdView.
