Becoming a great listener with one simple trick
Listening is a foundation skill for all designers. We all know what great versus poor listeners do. But what if you could use a simple phrase that imbued you with the qualities of a good listener as well as making the listening experience more personally engaging for you?
Nova Franklin, Psychologist and Principal at Meld Studios, is passionate about developing, testing and delivering creative ideas that positively impact people’s lives. Nova has worked in consulting and in-house Organisation Design and Change Management roles in organisations such as Westpac, Barclays, The NSW Police Service, Serco and Telstra since 1994.
