One IA for all: Designing an IA for a moving target
Information architecture design is difficult at the best of times. Try adding targeted and ever changing content to the mix!
This presentation will demonstrate the problem space and approach I took when leading AMP’s multi-million dollar collaboration platform. This innovative platform combines:
- Social interaction
- Collaboration spaces – team sites etc
- Enterprise search
- Content presented to users based on their profile data
- Mobility
- An open by default collaboration model that sets all content to editable and findable by default to promote reuse and findability
One of the major challenges of this environment was coming up with an Information Architecture (IA) that would not confuse people but still deliver:
- Findability and reuse of draft content that other people have created
- Trust that certain content is the correct and current published version rather than draft content – for example HR policy information
- An IA that made sense in multiple contexts – search results, breadcrumbs, menu structures
- An IA that dealt with moving and changing content depending on who the user was
This presentation will explore these challenges, how they were solved and how we ended up where we did – the process of design to get there.
