Introduction to Service Design
Full day workshop, Tuesday 27 August (all day) - buy tickets here
Transitioning from UX into Service Design is a well-trodden and logical career path. The workshop provides a practical mix of theory and hands-on activities designed for people looking to broaden the focus of their work from just digital outputs.
The workshop covers:
- A quick overview of human centred design theory and processes
- Theory and practical experience of planning and conducting non-digital research (discussion guides, tips and tricks for observational research and interviews)
- Post research activities and deeper sense-making approaches
- Tips and tricks for creating impactful journey maps that have longevity within an organisation
- An introduction to problem/opportunity framing techniques
- Theory and practical experience of running concept generation workshops
- Approaches for prototyping and testing service concepts
- Deconstructing concepts
- Creating a future vision
- Common challenges
Why learn from us?
- Our expertise is recognised and sought after
- Our work wins prestigious awards. Meld Studios, in collaboration with the Meld Studios and Queensland Government’s One Stop Strategy and Implementation Office, won the 2018 won the Good Design Award® of the Year for the Growing Human-Centred Design Across Queensland Government project. The 60th Good Design Awards attracted record entries of 536 innovative designs with 269 projects receiving the coveted Good Design Award®. Of these, there were 30 Best in Class Award Winners from which the Good Design Award® of the Year was chosen.
- Over the past year our people have been invited to speak or deliver workshops across Australia, as well as in Prague, Helsinki, Copenhagen, Istanbul, Bogotá, Bangalore and across the US.