David Mallam
Having work with, managed, fostered over 100+ consultants in this market over 15 years, and leading transformation through experience strategy thought leadership for Vodafone, Westpac, Bupa Australia, The Travel Corporation and many more, I am entering a leadership role that will back the idea that an experience strategy recognises customers have a new default behaviour with all brands – ‘on my time’.
As the new Principal Consultant at SMS M&T leading the customer experience team, we are set for a exciting journey as we seek to marry the best of what creative and communications agency have to offer with an organisation that can deliver a complete platform for brands to meet their customers needs.