Top 10 (+1) things to consider when putting together an experience strategy
Recently, I worked on two experience strategy projects: one – the UX strategy for our own company DiUS, and the other – working with my client to put together a Customer Experience Strategy for her organsiation. This talk summarises the 11 things I found to be important when defining an experience strategy.
Amir Ansari heads up the UX practice at DiUS, a technology services consultancy. Having been in senior UX roles with over 10,000 hours of experience, he believes there is no excuse for not having a great user experience.