Marie-Claire Grady
3rdView are Brisbane’s Customer Focus Specialists. We help clients build Customer-focused Strategy & Culture, design customer experiences, and develop customer-focus capability through coaching, facilitation and Customer-based Design learning.
Marie-Claire is an experienced customer strategist and facilitator who challenges her clients to take a new perspective on business problems through Customer Experience. Marie-Claire has a unique ability to ‘bring customers into the room’ and is
passionate about building Customer Focused businesses through her consulting firm, 3rdView.
After many years of working in Customer Experience teams, she’s seen first-hand, the value of people who ‘think’ in a customer-focused way, over those who are just trying to tick the boxes!