Lyle is Director of Design and Creative Services at the ATO. Over the past 8 years he's worked across public and private, tackling Customer Experience problems within public policy and digital services. More recently he's had the pleasure of being Product Manager for ATO Beta, the government's first online user engagement platform. In his spare time he consults with government agencies and not-for-profits, helping to build design teams form the ground up and insert design thinking into decision making.
For the past 2 years Kelbe has been Product of Owner of ATO Community, the first ever government peer-to-peer online engagement platform. In just 18 months Community has grown from a small thought experiment into the number one Google hit when you search your tax and superannuation questions. Through sheer grit, Kelbe has put years of project management expertise to work, changing the conversation about what good content looks like in government.