Iain Barker is a human-centred designer, co-founder of Meld Studios, trainer and qualified director (GAICD) with over 20 years experience helping organisations use customer insights to inform and lead change that drives value for customers, staff and other stakeholders.
Starting in digital channels during the dot-com boom in London, Iain quickly realised that digital alone can't solve an organisation's problems. He realised it is critical to understand the needs and behaviours of people and to use these insights as an additional data point to inform strategic decision-making.
Iain is passionate about enthusing others with the power of human-centred design. He has spoken at various conferences in Australia, the USA and Europe. He is currently leading Meld Studios' design capability building team.