Transforming the disclaimer with a UX writing approach
When disclaimers come to mind, they have the stigma of being full of complex legal jargon that only people with a law degree would fully understand. From our experience, disclaimers can intimidate and create confusion. As a result, people often skip important information. But disclaimers shouldn’t be thought of as an intimidating barrier – they’re there to help and reassure.
So how can we make a difference writing a disclaimer when people tell us things like, ‘We just have to do it’ and ‘We don’t have the time’? See how we work with our compliance and legal teams to make every word count.
Bree Hoskin and Ailie McAleenan are passionate creative writers working as digital content managers for Bankwest.