Good help is easy to find: What every UXer needs to know about context-sensitive help

Even in a world where artificial intelligence promises all the answers, context-sensitive help (CSH) delivers a level of instant gratification to users that is unmatched.

Sure, you know about tool tips. But as an experience designer or writer, you may not have considered the range of CSH possibilities — as well as potential constraints.

In this session, we'll look at different ways of offering contextual and embedded help, and the pros and cons of these approaches. We'll also look at the business and creative processes required for planning and implementing contextual help.

You may never hear a user say, "I wish this site had more context-sensitive help". Understanding the possibilities of CSH can help ensure you never do.

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