The benefits and drawbacks of online unmoderated user testing

Evidence-based product design and emerging technology is changing the way we measure user behaviour. Learn about our experiences designing exemplar government digital services using:
- unmoderated remote usability testing
- rapid prototyping
- lean UX and hypothesis driven development

Lana Giorgi: Product Manager and capability lead for the ATO’s online user testing platform Over 12 years’ experience in the design industry, working in both the private and public sectors, helping to deliver first class customer experiences across web, UX, video, creative and marketing.

Presentation audio



Sketchnotes by Justin Cheong