Designing an online tool to improve the way young people navigate the mental health system

While one in four young people in Australia experience mental health problems, only 35% seek professional help – many of those who most need help aren’t receiving it. When taking the steps to get help, young people are easily overwhelmed by the vast amounts of information, unsure whether their issue is serious enough or where to go, deterred by the cost and accessibility of services and concerned about what people might think.

In response to this, ReachOut ‘NextStep’ is a digital tool designed to guide young people aged 18-25 to the best support for them and empower them to seek help. The tool helps young people understand what’s going on for them and then recommends tailored support (whether that is online counselling, phone, face to face services or info and self-help).

In this presentation, we’ll focus on 5 practical learnings from our journey of co-designing the user experience of the NextStep tool with young people, academic researchers, mental health service providers and digital agencies.

Presentation audio