Users don’t always help

We all know that usability testing can sometimes miss the mark, no matter what we do the test subject can never be completely unaffected by the situation they are asked to take part in. This was never more obvious than our first usability tests on a multi-touch, multi-person device. What then?

Sally Bieleny leads the User Experience team at Object Consulting. She is fascinated by people and the way they interact with technology and has been involved in designing websites, web applications and intranets. More recently multi-touch interactions for Microsoft Surface, multi-touch screens, mobile phones and the new iPad are stretching her design capabilities in new directions.

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