Program & Speakers

The Service Design 2016 program was made up of two independent events. You can register for one or both.

Workshop

On 21 March, Andy Polaine will be teaching a full-day workshop called “How to design a service in six hours”. 

The workshop runs from 9am-5pm, and was be held at Stamford Plaza Melbourne.

Conference

The Service Design 2016 conference was a full day of excellent presentations from a range of speakers. It was held on 22 March, at the Sheraton Melbourne Hotel rom 9am-5pm.. The conference costs $400.

Time Presentation
9:00 Conference open
9:10

Remembering what we have forgotten

9:55

STREAT service design: Converting customers into advocates for social good

10:40 Morning tea
11:10

Accessibility journey mapping public transport

11:55

Designing for service: Co-designing with people affected by asbestos related disease

12:40 Lunch
1:40 10-minute talks
2:10

Service design, experience design and exhibition design

2:55 Afternoon tea
3:30

Customer-focused industry regulator: It doesn’t have to be an oxymoron

4:15

Designing services for the enterprise