Building a community of practice on service design

We have often turned to overseas case studies and examples, forgetting to learn from what we have here. The Service Design Network in Melbourne is collecting tangible demonstration of knowledge, expertise and experience from local experts and practitioners in Australia and NZ. Please share your knowledge with us so we can all understand the beautiful complexities that service design performs within!

Dr. Yoko Akama is a Senior Lecturer in communication design at RMIT University. She undertakes research to explore the role and agency of design to tackle social issues. Her expertise is in human-centred design that sees design as ‘scaffolds’ to facilitate communication, engagement and co-creation with people that leads to transformative change.

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