Opher Yom-Tov

Opher Yom-Tov leads BT Financial Group’s Customer Centred Design and Innovation team, charged with building innovation capability across the group. Prior to joining BTFG, Opher spent 10 years overseas, most recently leading the Shanghai start-up office of global design and innovation powerhouse, IDEO. He also spent time working in their Silicon Valley office where he helped design products and services for Apple, Microsoft, GE, Nike, McDonald’s, Procter and Gamble and Pfizer. He also helped to build innovation capability at NASA, Microsoft and Stanford University. Originally from South Africa, Opher earned his Mechanical Engineering and Management degrees from The University of Western Australia. He spent time as an automotive engineer with Holden in Melbourne and as an analyst for a strategy and finance-based management consulting company in Perth. Opher is excited to be back in Australia and to be part of an exciting movement across the Westpac group.

Presenting at Service Design 2011:
Designers on the inside