Workshop: Rapid Service Prototyping

Jess McMullin's workshop was held on 22 November, from 9am - 5pm (with registration from 8:30)

Conference: Service Design (Canberra) 2016

Service Design (Canberra) 2016 was on 23 November, from 9am-5pm. The schedule of presentations was as follows:



8:30 Registration opens
9:00 Conference open
9:00 Jess McMullin. Service transformation
10:05 Mariesa Nicholas and Jackie McIver. Facing into the future: Redesigning the ReachOut youth service
10:25 Morning tea
11:00 Darren Menachemson. Disrupted government: 8 predictions about government services in 2026
11:50 Irith Williams. Designers in the Land of Health: A map for the uninitiated
12:15 Diana Runkle. Designing for the inevitable
12:35 Lunch
1:30 10-minute talks
1:55 Karina Smith and Sarah Stokes. Service frameworks and toolkits: Making design artefacts actionable
2:45 Tal Bloom. The 360 degree service journey
3:05 Afternoon tea
3:30 Briony Williamson and Renee Glass. Designing great services for suppliers
3:55 Simon Wong and Kate McCready. Four and Twenty Pi: A recipe for adapting service design to a government context
4:20 Derek Featherstone. Inclusive service design: The outcome and the process
5:05 Conference ends (we'll likely pop down to the hotel bar to continue chatting)