Jess McMullin
Service transformation
Darren Menachemson
Disrupted government: 8 predictions about government services in 2026
Derek Featherstone
Inclusive service design: The outcome and the process
Karina Smith and Sarah Stokes
Service frameworks and toolkits: Making design artefacts actionable
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Designers in the Land of Health: A map for the uninitiated
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Designing for the inevitable
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Designing great services for suppliers
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Facing into the future: Redesigning the ReachOut youth service
Simon Wong and Kate McCready
Four and Twenty Pi: A recipe for adapting service design to a government context
Tal Bloom
The 360 degree service journey
How service design will (help) save the world
The unexpected results of going digital