Paul Taylor

An expert in understanding customer behaviour, Paul uses practical user-centered and design thinking techniques to help organisations provide their customers with engaging and delightful experiences.

Paul has worked in the area of experience design for over 16 years, both in the UK and Australia. His focus is centred on digital transformation, customer research, experience strategy, user experience and service design.

Paul is highly motivated to work with companies to harness the upside of disruption and create high growth digital businesses. He is enthusiastic about helping companies find new propositions and services that customers love, generate sustainable income and that can be delivered at scale.

Paul brings CX and service design experience across a variety of industries including financial services, telecommunications, education, FMCG, health, automotive, retail and tourism.

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