Workshops

Designing surveys that work!

Designing surveys that work!

Online surveys are widely used to gather feedback and measure satisfaction, and with the many available tools the cost of conducting surveys appears low. However, there is a wide gap between quick-and-dirty surveys, and surveys that are properly planned, constructed, and analysed. This interactive workshop will give you the skills to create a survey that really works. You’ll learn about selecting the appropriate sampling method, questionnaire design best practices, identifying and avoiding common survey biases, and considerations for survey implementation, fielding, and analysis.

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Learning from User Research War Stories

Learning from User Research War Stories

Stories make the world go round. As people who do user research, we love stories. At its simplest, our job is to gather stories and to retell them. War Stories are stories about contextual user research (research out in the field) and the inevitable mishaps that ensue. These stories are in turn bizarre, comic, tragic and generally astonishing.

For a practice that is not always well-understood or trusted, there’s pressure for us to only speak to the successes, but examining the human messiness of this work can help develop our skills and our community. I believe we need to share what can go wrong, because that’s the reality. 

Building on years of gathering war stories and my book “Doorbells, Danger, and Dead Batteries”, participants in this workshop will delve into existing stories to mine them for best practices and insights and reflect on their own approach to research. As well, participants will be invited to share their own stories and how they may have learned from them, either at the time or in retrospect.

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Research Interview Bootcamp

Research Interview Bootcamp

Conducting effective research interviews is more involved than just sitting down for a "nice chat". Skilled interviewers know how to balance the demands of establishing rapport, avoiding bias, identifying outliers, validating findings, and moving comfortably between exploration and ratification. In this bootcamp you'll get the practical experience you can’t get from books and articles. Build your confidence and readiness to deal with the dynamic nature of research interviews. Share war stories and practical tips.

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User research methods: Beyond the interview

User research methods: Beyond the interview

Interviewing is a very important user research method, and one that most of us will use most of the time. But it isn't the best method for all situations: when you can't get time to sit and talk; when you have more people than time; when the activity you’re learning about takes longer than an interview slot; or when being creative will be more effective than talking.

Join this half-day workshop to learn (and practice) some new methods for user research, and improve your research practice.

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