Elyssia Clark

As CX Design and Implementation Leader, Elyssia is responsible for the organisational awareness and use of human centered design to drive a customer centric culture at Mercer. Through the design and delivery of re-engineered experiences, Elyssia seeks to break down silos that can hinder positive customer engagement. Elyssia is focused on increasing colleague awareness of customer needs and developing empathy and personal responsibility for the customer experience. Elyssia has held a variety of leadership roles both locally and internationally in marketing, insights & analytics.

Presenting at Design Research 2017:
Customers and colleagues connecting for change