Powerful photos: presenting visual stories to connect clients with research

To effectively communicate research insights, we need to help clients not only hear the user stories behind them, but believe and understand them. The use of photos during your showcase, creates a visual story so audiences can empathise with users, even when they didn’t hear from them first-hand.

Lisa Jansen is a lead design consultant with more than a decade’s experience leading user research and discovery design engagements in Canberra. Working at SMS Management and Technology, she engages primarily with Government agencies, leading complex design engagements to understand their users, define their problems and develop their ideas.

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