Marie-Claire Grady
Building CX capability: Mindset over matter
Harriet Wakelam
Can NPS and Big Data be design tools?
Iain Barker
CX Research: The first bite in eating the elephant of defining a CX Vision for your organisation
Jon Duhig
Future casting is the future
Robbie Robertson
How customer experience mapping will divide retail innovators and laggards
Matt Sawkill
Human analytics
John Murphy and Louise Long
Wish you were here! 500 Postcards and still we don’t have the full story
The challenges of UX design in the B2B market
The white whale of the customer-centric enterprise