Customer Experience 2015 was a single day, single track conference, all about designing customer services. It was held on May 8 2015, in Melbourne, Australia.

The conference included a range of presentations, from practical case-studies to project challenges to new techniques for designing great customer experiences.

The day before the conference was a single day workshop on the technique of customer journey mapping.

It was held on 8 May 2015, at Sumac in Docklands, Melbourne.

The Customer Journey Mapping workshop was on 7 May, at Rydges Melbourne CBD.