Scott Jordan
Scott Jordan
Aine O'Mahony
An experience vision: The bridge between experience strategy and execution
Chris Kirby
Big data or big hype? How big data is transforming customer experience
Neil Davidson
Designing alignment between business strategy and customer experience
Katrina Harrison
Designing for everyone: An NBN product case study
Eric Folger
How to design a customer experience with no direct connection to your customer
Louise Long and Jessica Ukotic
How to help customers when you’re annoying them 240,000 times a day
Greg Stewart
Quantifying customer experience
4 challenges facing customer experience professionals
How patient experience is changing the nature of health care
Mitigating the risk of change management failure with a staff centric approach
Using structured templates to capture observation data