UX Australia 2010

Michelle Gilmore

Neoteny Service Design

Michelle has been exploring design in its many forms for over ten years. Her passion for people, social change and experimenting has been the driving force for her career. With a foundation in industrial design, her study, project experience and knowledge of business, evolved to focus on Service Design.

In April 2010, Michelle co-founded Neoteny Service Design. Her belief that good design changes lives, is at the heart of her commitment to Neoteny and the Service Design movement in Australia.

Michelle has led multi-disciplinary teams, in Australia and internationally, on a variety of projects including a web application and touch screen device for Telstra, an online student service for the University of NSW, various services with Westpac, community engagement initiatives with Artbank and data-visualisation for the not-for-profit Beyond Zero Emissions.

This is Michelle’s second gig at UX Australia, she has a passion for presenting and regularly contributes to the design community. Michelle has taught and lectured at various design schools including Limkokwing (Malaysia), UTS, RMIT and Melbourne University.

Michelle is keen to learn and share, and looks forward to meeting you at UX Australia this year.

Presenting at UX Australia 2010:

Real world challenges and how we tackled them, shown from two perspectives: us and our client