UX Australia 2010

Making sense of the data: Collaborative analysis techniques for user research

Dana Chisnell

(Half-day workshop, afternoon)

Observing users working with your design is enlightening! You and your team had some “ah-ha” moments when users did something you hadn’t expected. Now, you have a growing list of things you could change. How do you know where to start?

You and the team learned during the sessions. You collected oodles of data, now what do you do with it? How do you make smart design decisions from what you learned?

Dana Chisnell, co-author of seminal Handbook of Usability Testing, will show you how to quickly assess what you’ve learned and home in on the important findings. Dana will walk you through collaborative techniques for organizing everything your team observed. You’ll learn practical methods to pare the observations down to priority issues quickly and effectively, and then work with your team to solve the right design problems the right way.

Dana will get you on your feet as she shows you how to:

  • Identify patterns from your users’ behaviors that will inspire innovative design ideas
  • Prioritize the most important issues in under an hour
  • Test your team’s inferences through a proven technique that ensures the right design direction
  • Avoid writing lengthy reports that no one ever reads—get results instead!

Everyone who wants faster methods for getting to the meat of their user research findings will love this workshop.