UX Australia 2010

Ian Muir

Westpac Banking Corporation

Ian has spent the last 14 years in Customer Experience Design, interaction design and web design with Westpac. He was responsible for design implementation and operation of the original Westpac Internet Banking service and has won customer voted best web site, best Internet Banking services, innovation awards for Business Internet services, and market leading Corporate & Institutional services. Prior to that he has spent 10 years in Industrial Automation solving automation, production and process problems.

Ian also does freelance work with local and international organizations in Customer Experience design.

Presenting at UX Australia 2010:

Activating customer centric culture