UX Australia 2010

Anthony Quinn

Westpac

As Customer Experience Principal at Westpac, Anthony’s responsibilities include:

  • Driving customer experience and business outcomes on large, complex programs of work such as the recent Westpac Website redesign, Transformation of Cards originations.
  • Developing organizational capability in leveraging CX Design methodologies.
  • Fostering a culture of customer-centricity.
  • Managing relationships with specialist ux consultants, agencies and contract providers

Anthony has 20 years experience as a design practitioner and manager, across a range of disciplines including Industrial Design, Brand and Corporate Identity and Digital Interaction Design in Ireland, the UK and Australia.

Presenting at UX Australia 2010:

The secret life of deliverables